11-) Developing and Managing Products

     The Supply Management Division of Hilton Worldwide offers properties some of the most comprehensive, value-based supply management solutions in the hospitality industry. They maximize purchasing power by consolidating the supply needs of over 4,000 Hilton Worldwide and Third Party properties. Hilton Supply Management is a one-stop source bringing together complete, end to end supply management solutions and project management services by linking owners with suppliers that meet or exceed brand operational standards and specifications. Through the power of over 4,000 properties, Hilton Supply Management has developed and negotiated global and regional contracts with hundreds of suppliers of hospitality products and services. They’re able to secure and offer to their properties unrivaled, value-based pricing, superior products, and the highest quality service standards through their strategic sourcing solutions. Aligned with their own Food and Beverage, Group Sales, and Marketing Teams, they have developed relationships with technology, beverage, marketing, drayage, and audio-visual partners to grow sales and reduce costs in five key areas.

1. Food & Beverage
2. Property Operations
3. Energy Management
4. Guest Rooms and Public Spaces
5. Global Travel Management

         

      Helping to create a complete guest experience is a commitment for Hilton Worldwide. "Bringing Together Supply Solutions" has been their focus from day one. Since then, Hilton Supply Management has been their committed to providing the highest quality management approach, products and service to their hotels, whether it is for ongoing day to day operations, a partial renovation, or a grand opening.
Purple: Amount of Money earned inside od United States
Gold: Amount of Money earned outside of United States

• Excellent, Value-Based Pricing: Leveraging the scale of the Hilton Worldwide portfolio of brands, they’ve negotiated with hundreds of global and regional suppliers to secure competitive value-based pricing.
• Precise Ordering Methods: Hilton Supply Management ensures continuity and security of supply so owners and operators can be confident orders will be filled, and the products delivered will meet or exceed your hotel’s needs.
• Supplier Consolidation: Supplier consolidation means there are fewer deliveries, invoices, and checks, leaving more time for team members to attend to guests.
• Superior Program Controls: Quality and reliability are maintained through the enforcement of stringent product standards, process controls, supplier audits, supplier management, and ethics standards.
• Improved Forecasting: Hilton Supply Management can help hotels to improve forecasting of inventories, costs, and budgets, which makes planning for the future easier.
• Global Operations Support: Hilton Supply Management offers worldwide coverage, with support operations located around the world at the national, regional, and local levels.
• Extensive Knowledge: Because of their in-depth knowledge of experienced hospitality supply chain, it’s much harder for independent management teams or hotel groups to replicate their formula for success.
  

18-) Social Media and Marketing

    Hilton Worldwide has an international reputation for innovation, integrity and excellence across the entire brand portfolio. Their Brand Marketing Team Members are responsible for enhancing awareness of their various categories: Luxury, Full-Service and Focused-Service and Extended-Stay. Each brand has its own personality, for which their team drives strategy and business results. They have opportunities in a variety of areas for professionals with experience in analytics, data-driven marketing, multi-channel marketing, brand identity, consumer segmentation, direct response and social media.

      Hospitality Technology, for more than 16 years, Hospitality Technology has been a part of hotel innovation dialogue. They covered the rise of wireless, the Web 2.0 boom, and the downfall of the in-room telephone. They were exciting times, but pale in comparison to the current pace of change. Bringing the Hilton Worldwide experience to life is easy nowadays. At Hilton Worldwide, they see Information Technology as a connection between vision and world-class technology. With their unmatched level of integration, resources, and partnerships, they deliver everything from core reservation and property management systems to high-speed Internet, data security, and in-room entertainment. This ensures that their guests have a better experience and their properties are able to generate increased revenues.

10-) Product Concepts

    The global leader of hospitality. One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every guest feels cared for, valued, and respected.

 eforea: spa at Hilton is a global spa concept created by Hilton Hotels & Resorts, the flagship brand of Hilton Worldwide. Leveraging its global reach and expertise, Hilton pulled the best elements and practices from Europe, Asia Pacific, Middle East and Africa and the Americas to create a unique concept for today's savvy global travelers. eforea is also available for DoubleTree by Hilton and Embassy Suites Hotels. More than 70 world-class resorts and more than 193 full-service spas.

Millennium Hilton Bangkok
                 Bangkok, Thailand

 DoubleTree Shenyang

                   Shenyang, China

     Hilton Worldwide has several new food-and-beverage options in the works for its Embassy Suites, DoubleTree by Hilton and Hilton Hotels & Resorts brands, designed to make F&B a true differentiator for the full-service brands. Beth Scott, Hilton Worldwide’s VP of restaurant concepts for full service and luxury brands, outlined the company’s goals for each of the three new F&B concepts, both for guests and, as Scott said, “to provide owners with smart tools and solutions for their hotels.”

1. Embassy Suites: Brickstones Grill :  In new-build hotels, the Brickstones Grill space serves breakfast, lunch and dinner and incorporates the bar and managers reception area.
2. DoubleTree by Hilton: Made Market : Emphasis on carryout and freshly prepared food options.
3. Hilton Hotels & Resorts: Herb N’ Kitchen : Kitchen is broken down into zones, including made-to-order items like salads, pizzas and hot entrees, buffets and grab-and-go options.

17-) Personal Selling and Sales Management

      The main goal of the Revenue Management Consolidated Center (RMCC) is to support properties in achieving superior market share and profitability. With technology developed specifically for the Hilton Worldwide portfolio, their team analyzes past, current, and future trends to help set price and inventory strategies. Within Hilton Worldwide Sales is their global Strategic Account Management team – a dedicated resource focused on creating mutual growth. By applying a unique approach to account management they negotiate truly customized deals that drive profit and revenue, leading to stronger, more committed relationships. 

   They manage over 64,000 rooms and over $9 billion in room revenue across city center, convention, airport, and resort hotels, spanning full- and focused-service brands. Their dedicated team, across the globe, supports you through analysis, consultation, best practices, and the implementation of performance improvement plans. Their team is recruited from the country's top schools and goes through an intensive eight-week training program. Upon passing, recruits are accredited and shadowed in their first few weeks with a hotel. As the trading environment and techniques are always evolving rapidly, they constantly develop and deliver training to their team - making sure properties are always receiving the latest in revenue management expertise.